PROBUILTMODELS – TERMS & POLICIES
At ProBuiltModels, we specialize in handcrafted, collector-grade scale models. By placing an order on our website, you agree to the following terms and policies.
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1. PRODUCTS
All items are carefully handcrafted and hand-painted. Due to the handmade nature of our products, slight variations, small imperfections, or minor differences from images may occur and are not considered defects.
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2. ORDER TYPES
2.1 Custom & Preorder Items
All custom-built, commissioned, and preorder items are made specifically for each customer and are non-refundable and non-returnable once production has started.
2.2 Ready-Made Items
Ready-to-ship items may be eligible for return only under specific conditions outlined below.
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3. PROCESSING TIME
- Ready-made items: 2–5 business days
- Custom / preorder items: typically 2–6 weeks depending on complexity
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4. SHIPPING POLICY
4.1 Shipping Methods
We ship worldwide using trusted carriers such as USPS, UPS, and other international partners.
4.2 Delivery Time (Estimated)
- United States: 7–14 business days
- Europe: 7–15 business days
- Other regions: 10–20 business days
Delivery times may vary due to customs and local postal services.
4.3 Shipping Costs
Shipping costs are calculated at checkout or included in the product price where specified.
4.4 Tracking
All orders include tracking information, which will be provided once shipped.
4.5 Customs & Duties
Customers are responsible for all applicable customs duties, taxes, and import fees.
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5. RETURN & REFUND POLICY
5.1 Eligible Returns
Returns are accepted within 7 days of delivery only if:
- The item is damaged during shipping, or
- The item is significantly different from its description
5.2 Non-Returnable Cases
We do not accept returns or refunds for:
- Change of mind
- Custom or preorder items
- Minor variations due to handmade nature
- Damage caused after delivery
5.3 Return Conditions
- Items must be returned in original condition and packaging
- Customers are responsible for return shipping unless the item is defective
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6. DAMAGE OR ISSUE CLAIMS
If your order arrives damaged or has a serious issue:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
We will review the case and offer a suitable solution, including replacement, partial refund, or full refund where appropriate.
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7. REFUND PROCESSING
Approved refunds will be processed within 5–10 business days after inspection of returned items.
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8. SHIPPING ISSUES
If your shipment is delayed, lost, or damaged, please contact us. We will assist you in resolving the issue with the shipping carrier.
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9. PRIVACY POLICY
We collect personal information such as your name, email, shipping address, and payment details to process orders and improve our services.
We do not sell or share your personal information with third parties, except as required for payment processing and shipping.
Our website may use cookies to improve user experience and analyze traffic.
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10. TERMS OF SERVICE
- We reserve the right to refuse or cancel any order
- Prices are subject to change without notice
- We are not responsible for delays caused by shipping carriers or customs
- All website content belongs to ProBuiltModels and may not be used without permission
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11. LEGAL NOTICE
All content on this website, including images, designs, and descriptions, is the property of ProBuiltModels unless otherwise stated.
Unauthorized use, reproduction, or distribution is strictly prohibited.
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12. CONTACT INFORMATION
For any questions or support requests, please contact:
Email: probuiltmodel@gmail.com
We aim to respond within 24–48 business hours.
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+7)
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By placing an order, you acknowledge that you have read and agreed to all terms and policies above.
